Heated Travel Coffee Mug

Refund Policy for CatchMix

Thank you for choosing to shop at CatchMix! We strive to ensure your complete satisfaction with our products. Please review our refund policy below:

1. Refund and Exchange Eligibility: You may request a refund or exchange within the first 30 days of your purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange of any kind.

2. Condition of the Item: To be eligible for a refund or exchange, the item must be unused and in the same condition that you received it. It must also be in its original packaging, with all tags and labels attached.

3. Proof of Purchase: To initiate a refund or exchange, you must provide valid proof of purchase, such as a receipt or order confirmation.

4. Non-Refundable and Non-Exchangeable Items: Certain products may be exempt from refunds or exchanges due to hygiene and safety reasons, including but not limited to personal care items, perishable goods, and digital downloads.

5. Refund Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

6. Exchange Process: If you are eligible for an exchange, we will gladly replace the item with a similar product of equal value, subject to availability.

7. Return Shipping: You will be responsible for paying the shipping costs for returning your item. Please ensure that you use a trackable shipping method to ensure that we receive the item.

8. Damaged or Defective Items: In the event that you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on how to proceed with the return or exchange of the item.

9. Cancellations: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Once the item has been shipped, the refund policy mentioned above will apply.

10. Store Discretion: We reserve the right to refuse refunds or exchanges if the item does not meet the eligibility criteria outlined in this policy or if it appears that the item has been tampered with, used inappropriately, or intentionally damaged.

Please reach out to our customer support team if you have any questions or concerns regarding our refund policy. We value your satisfaction and will do our best to assist you with your requests.

Thank you for choosing CatchMix! Happy shopping